Over the past few years, the hospitality industry, which is comprised of hotels, has seen an increase in popularity and attention. According to the World Tourism Organization of the United Nations, the hotel industry market has grown by 6 percent. This number increased by another 4% during the first six months of 2019, bringing it to 1.4 billion travelers in 2018.
However, as a result of this growing trend in popularity, the level of competition in the hospitality industry has increased significantly. It has also improved the overall quality of service in hotels, as each hotel strives to achieve the highest and most prominent occupancy rates possible in the hospitality industry.
However, despite the improvement in service quality, outstanding characteristics distinguish excellent hotels from mediocre ones. Travelers from far and wide will not hesitate to visit a hotel where these characteristics are sufficiently present, whether for a vacation tour, a dinner party, or a private meeting where they can look forward to taking advantage of the hotel’s numerous amenities. The following are some of the distinguishing characteristics that distinguish a top-notch hotel.
1. The hotel’s geographical location
The first characteristic you should look for in the ideal hotel of your choice is the location of the establishment. Is the hotel located in a convenient location? Whenever possible, choose a hotel close by to save yourself the extra time and resources required for transportation to and from the hotel. Depending on the geographical structure of the city, the best location for a hotel in the city center, which allows visitors to have a first-class experience while also witnessing the city’s events and happenings?
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It is also recommended for an excellent hotel to locate in areas that are less susceptible to armed robbery, theft, and thuggery, as well as areas with a higher level of privacy, to ensure the maximum security of the guests’ lives and property. Apart from being located in tranquil settings, excellent hotels can also be found in scenic settings such as a beach, park, or seaside, allowing visitors to take in the breathtaking sights of Mother Nature.
2. Exceptional Level of Customer Service
From the moment you walk into a hotel to the day you check out of your assigned room, the hotel staff will play a significant role in determining the overall quality of your stay. Poor customer service can result in a negative customer experience and vice versa. One of the most distinguishing characteristics of an excellent hotel is the presence of a diligent, polite, and always-ready army of staff who are consciously prepared to make your stay at the hotel worthwhile and memorable as a result of their efforts. Service is one of the most important characteristics of the hospitality industry, and as a result, a good hotel should provide high-quality service to all of its guests.
The majority of standard hotel employees are educated in ethical and renowned world-class standards, and they are expected to serve their guests innovatively and consciously, with customer satisfaction as their number one priority. Excellent hotel staff isn’t just interested in making a profit; they’re also eager to provide you with the highest level of service possible without a hint of repulsiveness. Guests in a hotel can be annoying at times, but the excellent hotel staff has been trained to provide appropriate and polite responses to their questions and to interact with them with the highest degree of courtesy. A superb hotel is distinguished by its outstanding customer service.
3. Rooms those are comfortable and well-equipped
What good is a good hotel if it doesn’t have a standard room? Because, after all, guests will most likely spend a significant portion of their overall stay period in their hotel rooms, As a result, hotel rooms are indeed deserving of the most scrutiny as indicators of a high-quality establishment. A typical standard hotel room should include a bed that is extremely comfortable and beautifully decorated, as well as soft pillows to provide the best possible sleep comfort. A standard hotel room should also include amenities such as a coffee maker, cable television, a hairdryer, and other similar items. In addition, many excellent hotels offer their guests laundry services as part of their package.